The role
About this Role
We're excited to welcome a Home Specialist to our existing store team, focusing on providing a warm and welcoming environment for our customers and creating a memorable experience through their in-depth product knowledge and passion for great design and interiors.
Responsibilities include:
- Identifying customer needs and answering product related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products
- Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers
- Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines
- Organising meetings for our in-house Designers to support with kitchen and home design appointments.
- Following Neptune policies and procedures to maintain our stock, cash handling and customer records
- Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards
Our stores are open 7 days a week and so it's important that you'll have flexibility to work during the week and at weekends also.
We would love it if you could bring to us previous experience in a customer facing role with a high service-led approach and focus on care and attention to detail. You'll bring the ability to work in a fast-paced environment, work proactively and have excellent communication skills, both written and verbal. You'll set high standards for yourself and seek to exceed our customer expectations.
Just a twenty-minute drive from the centre of York lies the former Tanglewood public house, which, in September 2015, we restored and renovated to turn it into our Yorkshire home. Inside, not only will you discover living rooms, bedrooms and a kitchen (or four), but also a few added luxuries such as a snug, wine cellar, boot room and our always-in-bloom flower shop.
What Benefits we can offer you
- Competitive salary
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
