Ecommerce Trading Manager

Neptune HQ, Swindon - Permanent, full-time

The role

Life at Neptune is calm but never boring. We're ideas people and we're ambitious. That means our plans for today and tomorrow are big, but we understand that to do things properly, people need time to think and to breathe. And that's quite a rare working environment.

About this Role

We are seeking an Ecommerce Trading Manager to join our team based at our beautiful Wiltshire office. Our Wiltshire home is where each of our designs are born. Every team from marketing, product and finance to our bespoke carpenters and delivery drivers live here.

Reporting directly to the Head of Ecommerce, you will be at the forefront of expanding our online retail presence and optimising sales in a period of high growth. Your role will involve formulating and executing strategies to enhance online sales, curating product listings, analysing market trends and collaborating with cross-functional teams to elevate our ecommerce success.

Responsibilities include:

  • Report on daily and weekly sales and KPIs.
  • Co-own trade calendar alongside Marketing team. Continuously assess sales data and industry trends to identify opportunities for revenue growth.
  • Design and implement pricing and promotional strategies that resonate with our audience whilst remaining on-brand.
  • Consult on Automated Marketing initiatives which can be delivered through email and based on the transactional or browsing behaviours displayed on site
  • Optimise initiatives, including cross-selling and recommended product activity to increase UPT and AOV
  • Oversee the creation and maintenance of product listings, ensuring they beautifully showcase our product
  • Monitor stock levels, working closely with Merchandising team to optimise product availability whilst mitigating low/out of stock lines
  • Lead initiatives to elevate the online shopping experience, with a focus on improving website navigation, search functionality, and checkout.
  • Keep a keen eye on industry trends and competitors' strategies, pinpointing opportunities for innovation and refinement

Preferred but not essential:

  • Experience of: Shopify, Google Analytics, a high proficiency in Excel

You'll have experience in a similar role, ideally working for a retail brand, and have a proven track record in delivering growth. You will have a strong analytical skillset, with confidence in Excel and Google Analytics (GA4 a plus).

What benefits we can offer you:

  • Generous Holiday Allowance
  • Life Assurance
  • Enhanced maternity and paternity leave
  • Cycle to work scheme
  • Generous new item and factory outlet discounts
  • Discounted gym membership
  • Discretionary bonus scheme
  • Perkbox: Wellbeing Hub and Retail Discounts Portal
  • Your birthday day off
  • Day off if you become a Grandparent
  • A week off to celebrate a life event
  • Refer a friend scheme
  • Long service holiday allowance increase
  • Training Workshops

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.