Our Home Design Service, step by step

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Our Home Design Service, step by step

Your first consultation

It all begins with some one-to-one time with one of our designers at your chosen Neptune store or over video call. This is where you’ll get to talk us through your ideas, wishes and wants. Your designer will also take you through the collections and answer any early questions you might have. This appointment will usually last about 60–90 minutes and is completely free.

Fulham Store living

The at-home design visit

If you decide that you’d like to go ahead, your designer will then come to your home to have an in-depth design session lasting usually between several hours and a whole day, depending on the size of your project. Together, you’ll go over colour palettes, samples, textiles and layouts, and your designer will also take detailed measurements. By the time they head on their way, they’ll have a crystal-clear picture of what you want your room to be.

Olive-Ink mood board

Your design presentation

When your designs are ready (usually about two weeks later), we’ll invite you back into store to present your room to you and make any final changes. You’ll have a moodboard, sample board, to-scale sketch and a detailed quote at the end of it to help you see your new room coming into shape.

If you’re happy, we can place the order and get the wheels in motion. If you want to take everything home and mull it over, just come back to us when you’re ready.


The big day

Look out for the Neptune van – we’ll be on our way to bring everything in one go rather than in multiple batches. Our team will unwrap, assemble and position your furniture, then take away all the packaging for recycling. Your designer will be there too, and will style your home so that, by the time we leave, all that’s left for you to do is sit back and enjoy it.

Arundel dining Darkened Oak with lamps